Refund and Return Policy

Welcome to our Refund and Return Policy page. We are committed to offering high-quality products and exceptional customer service. Your satisfaction is our priority. Below, you will find detailed information about our refund and return policy.

Return of Undamaged Products

We accept returns of undamaged products within 30 days of the purchase date. To be eligible for a return, items must be in their original packaging and in the same condition as when received. Shipping costs for returns are the customer’s responsibility. Customers may also return items in person by visiting one of our showrooms.

Return of Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 10 days of receiving the item. We require a detailed description of the damage or defect, accompanied by photographs if possible. We will provide instructions for the return and cover shipping costs for damaged or defective items.

Refund

Once the returned item is received and inspected, we will notify you via email about the approval or denial of the refund. If approved, the refund will be processed automatically, and a credit will be applied to your credit card or original payment method within 30 days.

Exclusions

Certain items are not eligible for return or refund, including:

Tiles that have been cut or modified at the customer's request.

Personalized or custom-made items.

Items on sale or discounted (unless defective or damaged).

Contact Us

To request a return or for further information about our refund policy, please contact us via email at info@uniceramica.it or by phone at +39 0362 133 2707. Our dedicated team will be happy to assist you.

Thank you for choosing Uniceramica S.r.l. for your purchases. We are here to provide you with excellent service.